Frequently Asked Questions
Where can I buy your products?
You can buy our products direct from us by visiting us by appointment in Titchfield, Hampshire. Also, all our products are available to buy online at our Artisan Cabin Shop on Ebay. We accept Paypal or payment in cash if you are going to collect your products from us.
Are your antique pots frost resistant for outside use?
Because our antique storage pots are between 80 and 200 years old and are from warmer, milder climates, they are generally not resistant to frost when they are left outside in the winter, filled with earth and plants. Most of our antique pots are purchased for use as feature items in the home in conservatories, hallways and lounges. Or for hotels and restaurants. But if you wish to use them outdoors, they should be taken into a greenhouse, garage or shed during the winter months. However, all our new Cretian Terracotta Pots are guaranteed to be frost-proof for outside use.
Can you deliver products to us or do we need to collect them from you?
You are most welcome to view our range of pots by appointment. Due to the possibility of breakage, we recommend that you collect your pot from us. However, in certain circumstances, it may be possible for us to arrange delivery, depending on distance and product size. Please contact if you would like to discuss delivery options. WE OFFER FREE LOCAL DELIVERY WITHIN A 10 MILE RADIUS OF OUR PREMISES AT TITCHFIELD, HAMPSHIRE.
Do you accept returns for a refund?
Of course, if your product is damaged during transit, or you are unhappy with your purchase, we will be happy to replace it or to arrange a full refund. We will cover the costs of return and redelivery. If you change your mind about a purchase, we will be happy to refund you, but the cost of returning the product to us will be at your expense.